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I called the American Express customer support and spoke with the identity theft team. This is NOT, NOT a valid American Express phone number despite them having your name and number. American Express requested I ignore any information from them and reported them. This is NOT an AMEX department, it is a SCAM!
I called 1-800-450-9236 for issues of Microsoft . Called to discuss my husband, James email account or any other issues from Microsoft. The reason I called it was that I needed a new Email Address for a application I was filling out to get a loan. For the loan they required two email addresses. My husband has never had an email address. Called 1-800-450-9236 on 1-14-2019 and spoke to a Technician by the name of David Warner. In order to get help to create an email address for my husband the fee was $149.99 and it was good for 3 months of support and fixation. They deducted the $149.99 out of my checking account. The support and fixation would expire on 4-14-2019. They gave me a Customer ID# ASN2012 so when I would call for a problem I needed to give them my Customer ID #. They were able to give me an email address with Outlook. My husband has never went into his email to check if there was anything. This is a scam. I live in Louisiana.
This number is for the American Express high risk department. It seemed suspicious to me so I called American Express on the number provided on AmEx website. The agent I spoke to confirmed that it was a legitimate AmEx number. Somebody was applying for credit in my name so it was good that I called back. If you get a call from this number call AmEx and confirm this for yourself before calling this number. A legitimate call will never ask you for your sensitive information other than your name and this number didn't do that. You can't be too careful with your identity or people trying to scam you.
It is one of several numbers for American Express fraud department. In my case, I had recently applied for a credit card, and Amex wanted to make sure it was me. Not knowing if I could trust the number, I called them back using the customer service number on their website. I spoke to 2 customer service representatives before being routed to the fraud department. The reference number they originally gave me proved legitimate, as was the original call, apparently.
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I have gotten 3 calls today from this number, they do not leave a message.